Frequently Asked Questions

HOW LONG DOES EACH PSYCHOTHERAPY SESSION LAST?
Sessions typically last about 50 minutes.

HOW MUCH DO SESSIONS COST, AND WHAT PAYMENT METHODS ARE ACCEPTED?
We accept payments through Zelle (United States), ATH Móvil (Puerto Rico), and Yappy (Panama).

The cost of each session is agreed upon before the initial appointment, usually through WhatsApp. During this conversation, we'll also explain the process and the steps involved in getting started with our services.

WHAT IF I CAN'T CONNECT AT THE SCHEDULED APPOINTMENT TIME?
We understand that unexpected situations can arise. To help us provide organized care and allow others to take advantage of available appointment times, we ask that cancellations be made at least 24 hours in advance.

Missed appointments without prior notice, cancellations made with less than 24 hours' notice, or failure to provide a reason accepted by the center may result in a charge for the full session fee.

ARE THE SESSIONS CONFIDENTIAL?
Confidentiality and privacy are essential to creating a trusting environment where you can express your emotions and share your experiences with peace of mind.

We are committed to protecting the information you share with us in accordance with the ethical and legal obligations applicable to each service.
For virtual sessions, we use Zoom, which offers privacy and security features designed to help protect communications. Where applicable, the relevant terms and safeguards are followed in accordance with the requirements governing each service of The Health Insurance Portability and Accountability Act (HIPAA) in the United States, which governs the protection of protected health information (PHI).

Confidentiality also depends on the quality and security of the internet connection and the privacy of the environment from which each person participates.

HOW CAN I BOOK MY FIRST SESSION?
You can reach out to us through WhatsApp and briefly share the kind of support you're looking for. We'll guide you through the available options, help you identify the service that best fits your needs, and explain the steps to schedule your first appointment.

ARE SESSIONS HELD ONLINE?
Sí. El acompañamiento se realiza de manera virtual, lo que te permite participar desde un lugar privado y cómodo. Para aprovechar mejor la sesión, recomendamos contar con una conexión estable a internet y un espacio tranquilo donde puedas hablar con privacidad.

WHAT IS THE DIFFERENCE BETWEEN PSYCHOTHERAPY AND COACHING?
Psychotherapy focuses on assessing and addressing emotional and psychological difficulties within the scope of authorized professional practice. Coaching focuses on personal growth, clarifying goals, and developing resources to navigate challenges and move toward meaningful goals. The most appropriate option depends on your needs and the nature of the situation you're experiencing.

DO I NEED TO HAVE A SERIOUS PROBLEM TO SEEK SUPPORT?
No. You don't have to wait until a situation becomes difficult to manage before seeking support. Getting support can also help you better understand your emotions, strengthen your relationships, navigate important life changes, and develop new ways to respond to everyday challenges.

DO YOU OFFER SUPPORT FOR COUPLES?
Yes. Relationship support for couples can help address communication difficulties, recurring conflicts, differing expectations, and emotional needs. The goal is to foster greater mutual understanding and encourage healthier ways of navigating differences. The format and type of service will depend on the couple's needs.

WHAT SHOULD I PREPARE BEFORE MY FIRST SESSION?
We recommend finding a private space, checking your internet connection, and having any questions you'd like to ask ready. You don't need to prepare perfect answers or know exactly where to begin. You can talk about what you're going through at your own pace.

HOW MANY SESSIONS WILL I NEED?
The number of sessions varies depending on your needs, your goals, and the type of support you receive. There is no one-size-fits-all timeline. At the beginning, we'll discuss your expectations and periodically review your progress together.

WHAT IF I'M NOT SURE WHICH SERVICE I NEED?
You don't need to have everything figured out before reaching out to us. You can share what's worrying you, the challenges you're experiencing, or what you'd like to improve. We'll help you explore the available options and identify the type of support that best fits your needs within the scope of the services we can offer.

WHAT SHOULD I DO IF I'M EXPERIENCING AN EMOTIONAL CRISIS?
Deep Healing Center Our services are not a substitute for emergency care. If you are in immediate danger or believe you may harm yourself or someone else, contact your local emergency services or go to the nearest emergency department.